Q: Do you have a documented process in place to manage, test and install OS and scada system software patches? This is provided via regular site visits and telephonic remote support. Q: How is after-sales support handled on this application? Any enhancements or upgrades will be on a case by case basis. The customer is on annual premium subscription, which gives them access to the latest software and 24/7 support. Whether they are planning a new installation, optimising and fine tuning a mature system, preparing a major upgrade, or evolving their system with the latest software upgrades to take advantage of rich new capabilities. With a comprehensive suite of service levels and options, the client can choose the program level that best suits their specific needs.
Q: What upgrade agreements are in place on this particular application? Regular reviews on project effectiveness. Attention to technical detail and design.ĩ. Agile processes to support a consistent development pace.ħ.
Working software is the measure of progress.Ħ. Collaboration between the business stakeholders and developers throughout the project.ĥ. Accommodate changing requirements throughout the development process.ģ. Customer satisfaction through early and continuous software delivery.Ģ. Q: What project management principles and/or methodologies did you employ as end-user to mitigate risk, ensuring the project came out on time and within budget?ġ. Q: In the procurement decision making process what were the primary considerations that influenced the product selection?Ĭurrent installed base is Citect SCADA, support from vendor and initial costs. Colours: no consistency in colour management.Security: upgraded from application level only.Change management: backups, deployment and version control.Outdated scada, obsolete operating systems, lack of knowledge, skills and diagnostic tools.Q: What were the primary motivations for the project? The main drive for the upgrade to V2018 was to overcome obsolescence, establish engineering standards and migrate the system to be fully compliant to the ASM (Abnormal Situational Management) Standard.
V6.1 and operating systems was in a mature lifecycle phase which indicate its functionality is stable and obsolete. The client has been using Citect SCADA V6.1 with Windows XP and Windows server 2003 which has been out of support. Q: Briefly describe the application including information on any pre-existing control system.